Assisted integration review

BookedOnCall + ServiceTitan

ServiceTitan can be reviewed for named customers with tenant-admin API participation, but it is not live in BookedOnCall today and requires access, workflow mapping, and provider-backed validation before it can become a supported integration.

Tenant-admin gated*

What must be proven first

The practical first path is a tenant-private or pilot-specific review where a ServiceTitan admin confirms tenant ID, scopes, app access, and booking-provider setup.

The safest first workflow is CSR-reviewed booking intake or callback handoff. Availability-aware scheduling comes only after ServiceTitan access and scopes are approved.

ServiceTitan requires tenant or partner API credentials, app keys, scopes, sandbox validation, and customer-approved booking-provider mapping.

Roadmap items are directional and may change as partner access, certification, and pilot-customer requirements are confirmed.

Gate 1

Assisted review: gather tenant-admin owner, desired booking/callback workflow, Scheduling Pro status, and mapping requirements before any credential collection.

Gate 2

Required before support: ServiceTitan sandbox or tenant validation, provider-backed testing, and customer workflow approval.

Gate 3

Current status: not available in BookedOnCall today.

How to move it forward

Bring ServiceTitan into a guided review.

This is the assisted-review path for ServiceTitan shops. It collects the customer admin, workflow, and mapping context before any tenant secret, app key, or provider write path is discussed.

Confirm the access path

ServiceTitan needs tenant-admin participation, partner access, or a customer-private path before BookedOnCall can prove any integration behavior.

Map CSR rules first

The safest first workflow is CSR-reviewed booking intake or callback handoff. Job types, business units, campaigns, capacity, and emergency rules must be mapped before booking.

Prove before enabling

No ServiceTitan secrets are collected through the public form. Provider-backed testing and customer workflow approval are required before any tenant is enabled.

Request ServiceTitan review

Need ServiceTitan in the workflow?

Start with an assisted integration review. BookedOnCall will keep live booking claims off until tenant access, provider-backed testing, and the customer workflow are proven.

Request ServiceTitan review See supported integrations