Step 1
Answer when the team cannot
Cover missed, overflow, and after-hours calls while the team is driving, on a job, or already helping another customer.
Missed, overflow, and after-hours callsMissed, overflow, and after-hours coverage for the trades
The AI receptionist built around your shop's rules.
Front-desk coverage for missed and after-hours calls that follows your services and reviewed call rules.BookedOnCall gives your shop dependable front-desk call coverage for missed, overflow, and after-hours calls. It asks trade-specific questions, captures the address and preferred timing, then checks the supported rules before it prepares a booking request, callback, or clear handoff.
Keep your current business number
Your rules control every next step
Review the call flow before forwarding
Covers missed, overflow, and after-hours calls
Asks trade-specific questions, one at a time
Captures preferred timing for your shop to confirm
Sends a clear summary and next action
How it works
Every answered call should become usable work.
The caller gets a capable response. Your rules decide what can happen. Your team gets the context to act without replaying the whole conversation.
See the product pageStep 2
Qualify the real request
Confirm the caller, service address, symptoms, urgency, and timing, including corrections and the trade-specific details your team needs.
Step 3
Complete the right next step
Prepare the booking request, urgent office-review flag, service-area review, or callback that matches the shop's rules, without claiming an appointment or dispatch is final.
Setup path
Configure the shop once. Let every call use the same rules.
Select services, coverage, hours, what callers may hear about pricing, urgent-call rules, owner-review paths, preferred timing, handoffs, and forwarding. Then hear the flow before a customer does.
Services and coverage
Choose the services you offer, the areas you cover, your hours, and what should happen after hours.
Call decisions
Set pricing guidance, urgent-call handling, and the situations your team should review before a caller gets the next step.
Handoffs and follow-up
Choose what each owner summary should highlight and where callbacks, booking requests, and urgent follow-ups should go.
Review and forwarding
Place a private test call, adjust anything that sounds wrong, and choose how missed or overflow calls reach BookedOnCall.
After the call
Know what happened and what needs to happen next.
Each handled call becomes a structured owner record: the job, urgency, decision, supporting rule, and exact next action.
Another call: electrical summary
Caller: Caller name captured
Callback: Verified callback number
Address: Raleigh address captured for owner review
Issue: Level 2 EV charger request; panel and parking details captured
Next step: Owner review for a site visit and price; no quote or appointment promised
Call summary
Caller, address, service need, urgency, timing, and corrections in one scannable record.
Decision and reason
What was requested, escalated, or deferred, plus the caller details and shop rule that shaped the outcome.
Exact next action
Who should follow up, how quickly, and what the owner needs to confirm before the customer hears more.
What decides the next step
BookedOnCall does not force every caller into a booking. It checks a few practical rules first.
Service address captured for owner review
Fits the kind of work you want to review
Matches the booking or callback rules you chose
How it gets back to you
The result can come back as a clear callback request, an owner-reviewed booking request, or an urgent follow-up with enough context to act fast.
BookedOnCall owner summaryCustomer callback-request text receiptBookedOnCall owner handoff
Callback request
Booking request
Urgent flag
Why shops trust it
Trust comes from what the assistant does, not how clever it sounds.
The assistant uses the services, hours, pricing guidance, and escalation rules the shop approved. It captures the address and preferred timing, then sends decisions needing service-area or schedule authority to a person instead of guessing.
Read the founder storyBuilt for owner-operators
Start with the call coverage a one-person shop needs, then add rules and volume without rebuilding the workflow.
Built around field reality
It's built around what actually happens in the trades: the phone rings while you're driving, quoting, or already on a job.
Rules before promises
A caller is not told a job is booked, priced, covered, or dispatched unless your setup and the latest call information confirm it.
Review before forwarding
Hear the exact greeting and call flow, adjust it, and approve the setup before customer calls reach the assistant.
Why the phone matters
High-intent work still starts with a call.
Recent call-data and trades-platform benchmarks show why answering, qualifying, and moving a caller toward the next step matter.
Up to 85% may not call back after no answer
CallRail's analysis of 1.1 million de-identified conversations found a 14% missed-call rate in home services and reported that up to 85% of callers whose calls go unanswered will not call back.
Source: CallRail Small Business Benchmark45% of answered home-services leads converted on the call
Invoca's 2026 home-services benchmark reports that 38% of answered calls were leads and 45% of those leads converted during the call, using home-services data within a broader set of more than 70 million calls.
Source: Invoca Home Services Call Conversion Benchmarks62% vs. 39% inbound-lead booking rate
In ServiceTitan's 2026 platform analysis, contractors in the top 10% by revenue booked 62% of inbound lead calls versus 39% for the rest.
Source: ServiceTitan State of the TradesIndustries
One call platform, tuned for many trades.
The workflow changes with the trade: safety questions for electrical, route fit for landscaping, measurement for flooring, and urgency for HVAC, plumbing, and roofing.
Plumbers
Handle leak, drain, and water-heater calls without sending customers to voicemail.
See this tradeHVAC
Qualify no-cool, no-heat, tune-up, and diagnostic calls with HVAC-specific questions and urgency rules.
See this tradeElectricians
Qualify electrical jobs clearly and send risky or unusual work back to your team.
See this tradePainters
Handle estimate requests and painting inquiries while you're on site or in the middle of a project.
See this tradeFlooring
Capture flooring installs, replacements, and repair requests with a more professional first response.
See this tradeLandscapers
Handle maintenance, cleanup, irrigation, and project calls without missing new business.
See this tradeRoofers
Capture roof leak, storm-damage, repair, replacement, and inspection calls with a clearer first response.
See this tradeGeneral Home Services
Triage handyman, repair, install, and punch-list calls by scope, license needs, urgency, and job fit.
See this tradeIntegrations
Connections for the tools your shop already uses.
Jobber, Google Calendar, email summaries, and consented callback-request texts are included at launch. More office connections are coming soon.
Included at launch
See what is includedJobber
Included at launch: carry the caller, job, urgency, and next step into the Jobber workflow your office already uses.
Included at launch
See what is includedGoogle Calendar
Included at launch: connect the calendar your shop uses so availability and appointment follow-up stay tied to your rules.
Included at launch
See what is includedEmail summaries
Included at launch: send the complete call summary to the shop inbox your team already watches.
Included at launch
See what is includedText / SMS
Included at launch: callers who opt in can receive one text confirming that their callback request reached the shop. It is not an appointment confirmation.
Coming soon
See what's comingQuickBooks
Coming soon: use QuickBooks customer context to make repeat-caller follow-up easier for the office.
Coming soon
See what's comingHousecall Pro
Coming soon: carry BookedOnCall call details into the Housecall Pro workflow your office already uses.
Coming soon
See what's comingServiceTitan
Coming soon: give ServiceTitan teams a cleaner call handoff for CSR and office follow-up.
Resources
Hear the calls, inspect the outcomes, then decide.
Review full trade-specific calls and owner summaries, explore the sample-shop demo workspace, then compare pricing and alternatives with the actual workflow in view.
Explore the call experience
Choose from eight sample shops and inspect their rules, realistic requests, and complete call examples.
Review example outcomes
See one best call example for each supported trade, from urgent HVAC and roofing handoffs to plumbing booking requests, painting estimates, flooring measurement, landscaping route review, and small-job triage.
Compare with voicemail
See what changes when callers get a real first response instead of a voicemail box.
Compare answering options
Compare the tradeoffs on cost, control, and call quality before you choose a coverage model.
Pricing
Straightforward monthly pricing.
Choose the plan that fits, start setup online, and review the call flow before forwarding customer calls.
Starter
$299/moFor owner-operators and small shops that want the complete premium BookedOnCall service with a polished standard voice, greeting, and caller experience.
200 included minutes, then $0.75/minute.
- Complete trades-focused call answering and lead intake
- Your services, area, hours, urgency, pricing, owner-review, and appointment rules
- Callbacks and owner-reviewed booking requests with the next action clearly captured
Pro
$499/moFor busier shops that want higher included capacity and a caller experience tailored to their business, while keeping the same complete premium call handling as Starter.
500 included minutes, then $0.75/minute.
- Everything in Starter
- More included coverage for after-hours, overflow, and higher call volume
- Give the assistant a custom name
FAQ
Straight answers to the main buying questions.
What is the difference between Starter and Pro?
Both plans include the complete call-handling service: trades-focused intake, your shop's rules, booking or callback paths when those rules allow them, launch connections, consented callback-request text receipts, and a complete owner summary. Starter uses BookedOnCall's polished standard caller experience. Pro adds 300 more included minutes plus a custom assistant name, opening style, call style, and appointment-review wording.
Which plan should I start with?
Choose Starter when 200 included minutes and BookedOnCall's standard caller experience fit your shop. Choose Pro when you expect more call volume or want the assistant's name, opening style, call style, and appointment-review wording tailored to your business. Neither plan cuts back the core intake, safety checks, shop rules, launch connections, or call summaries.
Does BookedOnCall confirm appointments automatically?
BookedOnCall can confirm an appointment when the shop has connected a supported calendar and its scheduling rules allow that exact time. Otherwise, it captures the requested time and sends the shop a complete booking request or callback instead of making a promise it cannot keep.
Which tools can BookedOnCall work with?
Jobber, Google Calendar, email summaries, and consented callback-request text receipts are included at launch. QuickBooks, Housecall Pro, and ServiceTitan are coming soon.
Ready to build the call flow for your shop?
Choose your trade, configure the rules, and hear your assistant before customer calls are forwarded.
Tell us how your shop works
Your trade, service area, hours, common calls, and the best way to reach your team.
We shape the call flow
Your booking, pricing, urgency, and follow-up preferences become the assistant's playbook.
Hear it before customers do
Place a test call, make any changes, and then start forwarding missed or overflow calls.